The booking process involves internal and external stakeholders from museums and schools respectively. Apart from MOE and private schools, museums also track bookings by corporate groups and travel agencies for inventory purpose.
Currently, museums would provide tour information to teachers through websites, brochures, EDMs and educators’ meetings. Teachers would then call the museum coordinators to enquire about availability of dates and receive booking forms from them, which they would have to fill and submit in order to confirm a booking.
Blocked dates would also occur for VIP visits or any other impediments, requiring for cancellation of booked tours.
Apart from tours with guided and self-guided options, there are workshops conducted by vendors or facilitators. There are also schools who plan their own programmes that align with their teaching objectives. These are the waiting periods for each tour type:
Guided Tour: 4 weeks to confirm a booking as they would need to schedule allocation of guides
Workshop: 1 week to confirm availability of vendors
Self-guided tours and workshops conducted by in-house facilitators: as soon as booking is made